RE-ACTIVATING MY ACCOUNT
Why my account was de-activated ?
Game admins de-activate accounts if there is an inquiry (suspect someone using your account, cheating or abuse). This is for your security in case there is problems with your account or we suspect someone is using your account.
What do I do now ?
DO NOT create new accounts ! Be patient and...
Abuse
Can be caused by:
- Suspect you have been hacking/flooding/spamming our server
- Harassing, rude, bad behavior to other
1. Please read up our guidelines: Game Guidelines
2. If you are rude or abusive apologize and say you wont do it again, most cases players is given a 2nd chance.
3. Contact us
Multiple accounts
Can be caused by:
- Admin suspect someone else using your account (check by IP & Pc)
- Admin suspect you have more than 1 account on the same game speed
- Using fake names
1. Please read Tips on sharing PC & Multiple Accounts
2. If you have more than 1 account, let us know which account to remove
3. If you are playing with your friends & using fake names, contact us to update your real-names
4. If your empire name are similar (stephen1, stephen2, stephen3) contact us to change it
5. Contact us
Cheating
1. Don't know what is cheating ? Please read Defination of cheating
2. If you are cheating admit it, promise not to do it again and negotiate a penalty (depending on the severity of the cheat), in most cases players is given a 2nd chance
3. Provide some suggestions to prevent such cheating (loophole, bot/script, etc) in the future by other players.
4. Contact us
Blacklisted
This means you are in serious trouble. We only do this if there is a legal problem (ex: credit card fraud) or repetitive abuse/cheat will result in your account being blacklisted. Wait for 3 days, create a new account using a new email address and contact any game admins to tell them you are sorry and wish to start fresh (turn a new leaf).
Contacting us
Fastest : Message us
Login to your accounts that is still active and contact in-game admin (click on `I need help` after logging in and send a Message to the admin
Email to admins (3 days)
Email to abuse@gamestotal.com . Please include your account details, and as much information as possible.
Contact the creator Stephen (5-7 days)
If you think the game-admins isn't being fair, a last resort is to email to info@gamestotal.com . Please include your account details, and as much information as possible. Maybe delayed further if Stephen is working on any game updates or enchancements.