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COUPON What is Coupon ? This is used to upgrade your game account to gain many benefits from the game. Our guarantee & Refund Policy We gurantee refunds for:- 1. Wrongful billing due to technical problems 2. You have made payment for the wrong coupon or item 3. Anyway you are unsatisfied with our game or service Any additional cases please email to us. Credit Card Refund Refunds will take 3-4 business days and will automatically show up on your next month`s credid card statement. You maybe asked to produce some form of identification to proceed with your refund only if required by your bank. $1 bank charge can be excluded from the refund cost for some isolated refund cases (depending on case to case). Paypal Refund Paypal only allows us to refund within 60 days from the date of payment (more info http://www.paypal.com). After this 60 days refunds is still possible however there maybe additional charges. $1 bank charge can be excluded from the refund cost for some isolated refund cases (depending on case to case). Direct bank deposit Refund Amount refunded will be based on usage. Example, 1 month coupon cost $3.95 and you paid $25.95 (for 1 year). After 2 months, you as for refund, you will only receive [ $25.95 - $3.95x2 - postage], not [ $25.95 - $25.95/12 ]. *Postage cost varies depending on where you are located. Please provide a mailing address for us to send you a check. Mailing the check to you may take a 3-4 business days for Malaysia and 1-5 weeks (depending on which country). How to get a refund Login, click on `Help Center` > Ask Question > Donation `Refund`. For faster response, please provide the following information: 1. Payment method, date & reference / order / receipt number 2. Account info (which game, server, game speed, etc) 3. Detailed reason for refund 4. Identification or address (if applicable) |
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MERCHANDISE What is Merchandise ? Merchandise is items revolving around the game such as T-Shirts, Caps, Mouse-Pads, and others. Our guarantee We will refund any merchandise sold by us. Return Policy 1. Refund policy applies to all payment types 2. Merchandise sold must be sent back to us in good condition. 3. Customer will have to pay for all shipping charges. 4. Due to high cost of shipping incurred, we warn all customers that the refund amount minus shipping charges sometimes makes it not worth while doing the refund (customer end up paying more for shipping charges than the refund amount). How to get a refund Login, click on `Help Center` > Ask Question > Donation `Refund`. You are required to provide your payment order number and date of payment/purchase |